Welcome! Thank you for visiting Donna's Korner Kollectibles, an online shop of dolls, accessories, and related collectibles. There's a few other things, too! 

We sell artist, collectible, and vintage dolls; doll accessories; paper dolls; collectible books and reference books; figurines; plush; sometimes music-related items; kitchen items; gift items; and VHS and DVD movies. Some of our collectibles include Ginny and other Vogue Dolls, Helen Kish, Robert Tonner and Effanbee dolls, Precious Moments, Madame Alexander, Disney, Raggedy Ann and Andy, and variety of others. 

*Orders usually ship 2-5 days after payment is received and cleared. We contact you by email with tracking and insurance nos. PayPal non-echeck payments clear almost immediately for fastest shipping.

We figure shipping for each international order after it is placed. Wait for us to contact you with shipping choices before paying by PayPal (we send an invoice); credit cards will be charged after we figure the shipping and contact you. We will need your name, address, and email address to respond to requests for shipping quotes. If international packages are small and weigh under 4 pounds, they can go to most countries by First Class Package International with Endicia, InsurePost, or ShipSaver insurance at a savings over Priority Mail International, our default means of shipping internationally. 1st Class International Packages can take up to 6-8 weeks to reach their final destination from circumstances beyond our control, though it is usually 4 to 6 weeks.

If there's no quantity box, there's only 1 item available to order; otherwise there's 2 or more.

On orders $75.00 or more that are not on layaway or special deals, and that are ordered from this site by you, there is an automatic discount schedule that applies to only this site until 06/30/2014; (discounts are not honored for layaway, special deals, or orders placed at other sites and locations):

$75.00-$174.99 - 3%

$175.00-$224.99 - 4%

$225.00-$349.99 - 5%

$350.00-$499.99 - 6%

$500.00-$599.99 - 7%

$600.00-$699.99 - 8%

$700.00-$799.99 - 9%

$800.00 and above - 10%

Use links at the side to navigate to different categories and sections. Use small page numbers at the bottom of listings to go to different pages of large categories. Up to 150 items are on a page. Most pages are arranged by stock numbers which are based on types of dolls. Numbers tend to be oldest items with lowest numbers and newest with highest numbers, though for some manufacturers like Tonner and Effanbee, we have different stock numbers for different collections. Most listings can be expanded to view larger photos or pictures and complete information by clicking on the heading or small photograph for most browsers (late version of Firefox may not do this). More information page photographs will enlarge when clicked on all but the Home page.

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Order Policies

Policies and FAQ:

PRICING: Please note that all prices are in U. S. Dollars. We take PayPal, VISA, Mastercard, Discover, American Express, money orders in U. S. funds, cashier's and personal checks from U.S.A. banks after they have cleared. Credit cards are taken here and processed through my site at http://www.donnaskorner.com. Credit card orders within the the USA placed at this site that go to the same USA billing and shipping address with accurate shipping addresses and zip codes may be processed more quickly directly through this site as of March, 2014 through a secure mobile SparkPay system. Shipping and handling are not included in item prices; these are based on item totals and weights of the total order.

Order Processing Policy: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed. We will also let you know if we lower shipping costs for lighter weight items and those sent nearby, though there is a special lower priced shipping choice for standard CA, NV, and AZ orders.

* If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.

* If payment is made by check, we will hold your order for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.

* Item(s) paid for by money order are shipped within 3 days after iorder arrives and money order is accepted by the bank. If you are paying by credit card or Pay Pal, your order will be shipped within 3 days if possible after receipt. If you are paying by check or money order, your order will be held 7 days for your payment to get, here, and if payment is not received within that time, your order will be cancelled.

* We require the information, but do not actually process a credit card until an order is in hand. We will try to process USA credit cards directly through our mobile SparkPay system if billing address names, addresses, and zip codes are acdurate. International credit card orders and some USA ones where zip codes and addresses do not verify are processed through our secure Tias site and are PCI compliant.  <script type="text/javascript" src="https://sealserver.trustwave.com/seal.js?style=invert&size=65x36&code=w6onNplmFZxlfsRHKImBsViTHPZ8Ww"></script>

If an item is unavailable, any money collected will be refunded promptly. We do keep a backorder listing for unavailable items and offer it to those who tried to order first if it should again become available.

Our order processing time is approximately 2-3 days after payment clears. Normally, you should expect shipment to take about a week within the mainland United States, though U.S.P.S. Parcel Post and media mail takesapproximately 2 weeks and sometimes up to 3 weeks. We will process orders as quickly as possible after payment. A telephone number is necessary for FedEx Ground, UPS, and Standard shipping. FedEx, UPS, and Standard also require a street address, as FedEx and UPS cannot ship to post office boxes. FedEx Ground is not available outside the mainland U.S.A. Standard shipping is by the least expensive and most practical way. It varies between FedEx Ground, and insured Parcel Post, insured Media Mail, and sometimes in cases of small light packages by insured Priority Mail or insured First Class mail for orders 13 ounces or less. FedEx Ground has gotten more expensive in recent years and will become more so in 2015 when balloon rates kick in for ground shipments.

Shipping amounts are stated in addition to the item, with item on sale if a single item is ordered alone, but if several items are ordered together or item is going to a foreign country, please use 'Note' or 'Message' links or send email to us at dkkdolls@aol, webmaster@dkkdolls.com, or dkkdolls@gmail.com. Shipping rates include handling and insurance. Items are always insured and usually go FedEx Ground or insured USPS Parcel Select unless you pay extra for insured Priority Mail. Sometimes for smaller packages Priority Mail with Endicia or ShipSaver insurance is the most practical means and is used whenever possible. Very small items sometimes go insured First Class Mail if it is more economical. Street address and telephone numbers are required for FedEx Ground, Shipsurance (and affliated insurers) and Endicia require a telephone number or email address. All Post Office Boxes, military posts, off U.S. mainland go by insured Priority Mail or Parcel Post. With the exception of Express Mail we usually insure postal shipments through Endicia or Shipsurance afflicates.

Sales Tax: If shipped to a California address, there's an 8.0% sales tax on total value of merchandise or the extra amount for your locality, based on price of goods, but not shipping. If you are a dealer with a resale number, please submit it, your business name, type of business, address, and phone no. The business has to be relevant to the items we sell and we have to check it at the state website. This will be deducted from the amount charged.

LAYAWAY: On orders originating from Jan.-Sept. 2014, layaway is possible, but must be worked out by you emailing me at dkkdolls@aol.com or dkkdolls@gmail.com. Requirements for layaway are as follows: *Order must be at least $150.00 in merchandise. This is based on merchandise that is in stock. It is also based on the full price. Automatic discounts and coupons do not apply to layaway due to the extra expense involved. Prompt payments are expected. New layaways are not accepted in Nov. or Dec. Oct. layaways are only allowed for 30 days. *A one third non-refundable deposit is required which is based on 1/3 of the merchandise, shipping, and Calif. sales tax. (the non-refundable part is 1/3 of the merchandise only) * Layaway may be for up to 60 days with 2 additional payments of 1/3 each required at the end of 30 days and 60 days. *Payments for layaway are preferred by billing through PayPal, but we do accept money orders and personal checks (but allow to get here and clear). Checks should be written to Donna D Krug and mailed to me at Donna's Korner Kollectibles, 2689 N Galley St, Orange, CA 92865. These must be in USA funds. *This is the only site where we can arrange layaway. We cannot arrange it through the Tias.com (donnaskorner.com) or Ebay store sites. There is no other interest for layways paid on time,  There can be no changing your mind after the layaway is initiated. *All layaways must be paid in full before December 31st of each year. Remember that Dec. is very hectic and much busier for the post office and other services, so payment that clears by Dec. 10th is best for guaranteed Christmas delivery. Layaway must be arranged through email or billing, as the order form does not have a way to process it.

Our Return Policy:

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

*We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please send email to us at dkkdolls@aol.com, webmaster@dkkdolls.com, dkkdolls@gmail.com, or use any forms provided for the purpose to ask us about the item before placing your order. Return within 7 days for exchange--you pay postage both ways unless we sent the wrong item or misrepresent an item, and you should send item by an economical insured ground method. Item should be returned in the same condition as it was when it was sent. Otherwise returns must be for exchange of item of same value. Note: any vintage items would be used, and we try to note flaws.

OUR RESTOCKING POLICY: We charge an 10% within the USA and 15% restocking fee for international returns for other than misrepresentation or a flaw that escaped inspection when credit cards or PayPal are used. This fee may be waived when item is exchanged. If more than 60 days have passed, PayPal and credit cards will no longer allow refunds, so we cannot either.

OUR DAMAGE POLICY: You must take the entire order (all contents and all original packing material) to your local U.S. Post Office, FedEx Ground, or UPS office to file a claim if it was insured through them. If it insured through Shipsurance, please contact us, and we will send the instructions. Above all keep the item and original packaging, and take pictures if possible. The one claim we've had with Shisurance was small and only requested the recipient to fill out a signed form or send pictures to me to submit to them, but the procedure may differ for something more valuable. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us unless requested. This will void the U.S. Post Office insurance and we will not be able to give you a refund.

OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard, which means whichever safe way is most economical between USPS Parcel Select with Endicia or ShipSaver insurance, or in rarer cases for some bigger packages by FedEx Ground, or UPS. The method is motivated by practical considerations as high FedEx and UPS Ground rates to rural areas and excessive prices for small light packages. Small light packages 13 ounces and under may go by USPS 1st Class package mail with Endicia or ShipSaver insurance (and we do adjust our rates usually in your  favor when this is possible). All orders shipped to addresses outside the U.S. will be shipped by insured Express Mail International, insured Priority Mail International, or if it is small enough and weighs under 4 pounds by First Class Mail International Package Services to places that Endicia or Shipsurance or its affliates will insure. 

OUR DAMAGE POLICY: You must take the entire order (all contents and all original packing material) to your local U.S. Post Office, FedEx Ground, or UPS office to file a claim if it was insured through them. If it insured through Shipsurance, please contact us, and we will send the instructions. Above all keep the item and original packaging, and take pictures if possible. The one claim we've had with Shisurance was small and only requested the recipient to fill out a signed form or send pictures to me to submit to them, but the procedure may differ for something more valuable. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us unless requested. This will void the U.S. Post Office insurance and we will not be able to give you a refund.

Shipping can be combined to lower overall costs for multiple items. Inquire for rates if needed, though order form totals them and works out.

International shipping is higher and varies with country and shipping method. Please contact us with your name, address, and an email address so we can figure shipping before an item is paid for. We ship to Canada, Europe, Japan and much of Asia, Chile and some of South America, Australia, and New Zealand, but we do not ship to many countries outside of these; mainly determined by which countries our insurers will insure to the door. We are not responsible for packages lost in shipping, so insurance is a must. Our usual method of international shipping is Express Mail International, Priority Mail International, and for small light items or thin flat items under 4 pounds by First Class Mail International with Shipsurance Insurance. We will also ship to Canada by UPS Canada Standard or FedEx Ground, but we are reluctant to because we have heard of customers having to pay excessive additional broker fees. Because of the potential for fraud, international customers paying by a credit card or PayPal must ship within the same country and to the same person and country as the billing address. Shipping information should be completely and accurately filled out as phone numbers, provinces or counties for states if any, postal codes, and the like. We are limited to places the post office goes. UPS and FedEx go some places the post office does not go to. Very large packages cannot go to some countries except by UPS or FedEx and this is extremely expensive far beyond what is generally practical to pay. We will not lie about values on customs forms, so do not ask. We use a Macintosh computer and Endicia processing software and have to process as a business through our labeling software to get the best rates. The USPS does not insure international shipments in Flat Rate envelopes and small flat rate boxes, but Endicia and Shipsaver and its affliates do, so this can be a reasonable method of shipping small items that can fit and go safely.

We ship to Japan, Hong Kong, China, Republic of Korea, Australia, New Zealand, most countries in Europe, Canada, and most of the Americas. Currently we cannot ship to Africa, some countries in the Middle East, and the Russian Federation. If Shipsurance or Endicia will not insure a shipment to a country, then we cannot ship there. As mentioned, we cannot ship to addresses in different countries than billing sources.

From recent experiences, there are reports of abusive and excessive Customs charges on Express Mail International packages to some European countries such as Spain and France. We do not have any control over these nor does our post office. These are your responsibility. If a package is refused, you are responsible for the shipping costs both ways and safe return. Return is very slow, and PayPal does not refund charges past 60 days; it is the same with credit card companies. Credit card companies charge me fees even for refunds. For that reason refunds on anything returned internationally are for the merchandise only less a 15 percent restocking charge. For now we would recommend Priority Mail International with Shipsurance insurance that does not show on Customs forms for larger heavier items to Europe that are too large and too heavy. (over 4 pounds) for 1st Class International Package shipping. 

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