Policies and FAQ

PRICING: Please note that all prices are in U. S. Dollars. We take PayPal, Google Checkout, VISA, Mastercard, Discover, American Express, money orders in U. S. funds, cashier's and personal checks from U.S.A. banks after they have cleared. Shipping and handling are not included in prices, but are added on later.

ORDER PROCESSING POLICY: After you submit your order, you will receive a computer-generated confirmation that your order was placed. If there are extra shipping, handling or other charges for your order, we will let you know the amount when the order is confirmed.

* If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.

* If payment is made by check, we will hold your for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.

* Item(s) paid for by money order are shipped within 3 days after it arrives. If you are paying by credit card or Pay Pal, your order will be shipped within 3 days if possible after receipt. If you are paying by check or money order, your order will be held 7 days for your payment to get, here, and if payment is not received within that time, your order will be cancelled.

* If you are paying by credit card, Google Checkout, Pay Pal, your order will be shipped within 3 days if possible after receipt. If you are paying by check or money order, your order will be held 7 days for your payment to get, here, and if payment is not received, the order will be returned to inventory. We require the information, but do not actually process a credit card until an order is in hand. All credit card orders are processed through our secure Tias site and are PCI compliant.  <script type="text/javascript" src="https://sealserver.trustwave.com/seal.js?style=invert&size=65x36&code=w6onNplmFZxlfsRHKImBsViTHPZ8Ww"></script>

If an item is unavailable, any money collected will be refunded. We do keep a backorder listing for unavailable items and offer it to those who tried to order first if it should again become available.

Our order processing time is approximately 2-3 days after payment clears. Normally, you should expect shipment to take about a week within the mainland United States, though U.S.P.S. Parcel Post and media mail takes approximately 2 weeks and sometimes up to 3 weeks. We will process orders as quickly as possible after payment. A telephone number is necessary for FedEx Ground, UPS, and Standard shipping. FedEx, UPS, and Standard also require a street address, as FedEx and UPS cannot ship to post office boxes. FedEx Ground is not available outside the mainland U.S.A. Standard shipping is by the least expensive and most practical way. It varies between FedEx Ground, and insured Parcel Post, insured Media Mail, and sometimes in cases of small light packages by insured Priority Mail or insured First Class mail for orders 13 ounces or less.

Shipping amounts are stated in addition to the item, with item on sale if a single item is ordered alone, but if several items are ordered together or item is going to a foreign country, please use 'Note' or 'Message' links or send email to us at dkkdolls@aol.com or webmaster@dkkdolls.com. Shipping rates include handling and insurance. Items are always insured and usually go FedEx Ground or insured Parcel Post unless you pay extra for insured Priority Mail. Sometimes for smaller packages Priority Mail with Shipsurance is the most practical means and is used whenever possible. Very small items sometimes go insured First Class Mail if it is more economical. Street address and telephone numbers are required for FedEx Ground and UPS. Shipsurance requires a telephone number or email address. All Post Office Boxes, military posts, off U.S. mainland go by insured Priority Mail or Parcel Post. With the exception of Express Mail we usually insure postal shipments through Shipsurance.

Sales Tax: If shipped to a California address, there's an 7.75% sales tax on total value of merchandise (starting on April 1, 2009) or the extra amount for your locality, if any (not on shipping or insurance costs). If you are a dealer with a resale number, please submit it, your business name, type of business, address, and phone no. The business has to be relevant to the items we sell. This will be deducted from the amount charged.

International shipping is higher and varies with country and shipping method. Please contact us with your name, address, and an email address so we can figure shipping before an item is paid for. We do ship to Canada, Mexico, Europe, Japan and much of Asia, Australia, and New Zealand, but we do not ship to many countries outside of these. Our usual method of international shipping is Express Mail International, Priority Mail International, and for small light items or thin flat items under 4 pounds by First Class Mail International with Shipsurance Insurance. We will also ship to Canada by UPS Canada Standard or FedEx Ground, but we are reluctant to because we have heard of customers having to pay excessive additional broker fees. Because of the potential for fraud, international customers paying by a credit card, PayPal, and Google Checkout must ship within the same country and to the same person and country as the billing address. Shipping information should be completely and accurately filled out as phone numbers, provinces or counties for states if any, postal codes, and the like. We are limited to places the post office goes. UPS and FedEx go some places the post office does not or ship larger packages to places where they cannot be sent, but the price is very high. We will not lie about values on customs forms, so do not ask.

OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard. We may elect to ship by some other carrier and will notify you if that is the case; as this may be mainly motivated by practical considerations as high FedEx Ground rates to rural areas or for small packages. All orders shipped to addresses outside the U.S. will be shipped by insured Express Mail International, insured Priority Mail International, or if it is small enough and weighs under 4 pounds by First Class Mail International Package Services to places that Endicia or Shipsurance will insure. International shipping is more and varies according to country, value, weight, and shipping method. We are not responsible for orders lost in shipping. Priority Mail International cannot be insured through the postal services if it is sent in an envelope or small flat rate box, though this may be a practical and economical way to send items like catalogs and paper dolls, though for many countries we can insure through Endicia and Shipsurance (InsurePost division) (at $2.00 per $100.00) for international shipments that cannot be insured through the U.S. post office. This is a substantial savings to Canada and Europe. Please put a note if you want this, and we will adjust the rate if your package fits the requirements, otherwise it will go Priority Mail International with Shipsurance insurance. On Jan. 27, 2013, the Post Office is sharply increasing First Class International Package rates, and this is especially noticeable to Canada, though this is still the most economical way to ship to other countries if a package is small and light.

We ship to Japan, Hong Kong, China, Republic of Korea, Australia, New Zealand, most countries in Europe, Canada, Mexico, and most of the Americas. Currently we cannot ship to Africa and some countries in the Middle East. If Shipsurance will not insure a shipment to a country, then we cannot ship there. As mentioned, we cannot ship to addresses in different countries than billing sources.

From recent experiences, there are reports of abusive and excessive Customs charges on Express Mail International packages to some European countries such as Spain and France. We do not have any control over these nor does our post office. These are your responsibility. If a package is refused, you are responsible for the shipping costs both ways and safe return. Return is very slow, and PayPal does not refund charges past 60 days; it is the same with credit card companies. Credit card companies charge me fees even for refunds. For that reason refunds on anything returned internationally are for the merchandise only less a 15 percent restocking charge. For now we would recommend Priority Mail International with Shipsurance insurance that does not show on Customs forms for larger heavier items to Europe.

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

OUR DAMAGE POLICY: You must take the entire order (all contents and all original packing material) to your local U.S. Post Office, FedEx Ground, or UPS office to file a claim if it was insured through them. If it insured through Shipsurance, please contact us, and we will send the instructions. Above all keep the item and original packaging, and take pictures if possible. The one claim we've had with Shisurance was small and only requested the recipient to fill out a signed form or send pictures to me to submit to them, but the procedure may differ for something more valuable. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us unless requested. This will void the U.S. Post Office insurance and we will not be able to give you a refund.

Shipping can be combined to lower overall costs for multiple items. Inquire for rates if needed, though order form totals them.

So far, we have not found a practical way to do layaway via orders placed through this site by the provided form, but it can be arranged by sending a message to us. We require a 1/3 deposit of the total with shipping, taxes; a sale $100.00 or more; and regular payments. Coupons do not apply to Layaway.