Order Policies

Policies and FAQ:

Item(s) paid for by money order are shipped within 3 days after order arrives and money order is accepted by the bank. If you are paying by credit card, Pay Pal, or Amazon payments, your order will be shipped within 3 days if possible after receipt. If you are paying by check or money order, your order will be held 7 days for your payment to get, here, and if payment is not received within that time, your order will be cancelled. Amazon Payments is new to us, and we are still in the process of learning its procedures. It did go live on August 21, 2014, and appears to be functioning, but it is yet to be tested. The hosting co. for this site changed in Dec., 2016.  If needed for orders, please email us at dkkdolls@gmail.com or dkkdolls@aol.com, and we will send an invoice through PayPal. We will need item no. and name, quantity, your name, address, phone no., and email address. Payment is expected within 3 days of an invoice being sent out. We have to send out PayPal invoices for all international sales, as our credit card and Amazon payments systems only deal with U.S.A. orders. We are at the experimental stage where the direct credit cards may work, but we have not had occasion to try other than PayPal for international orders.

* We require the information, but do not actually process a credit card until an order is in hand. We will try to process USA credit cards directly through our mobile Square  system if billing address names, addresses, and zip codes are accurate.  <script type="text/javascript" src="https://sealserver.trustwave.com/seal.js?style=invert&size=65x36&code=w6onNplmFZxlfsRHKImBsViTHPZ8Ww"></script>

If an item is unavailable, any money collected will be refunded promptly. We do keep a backorder listing for unavailable items and offer it to those who tried to order first if it should again become available.

Our order processing time is approximately 2-3 days after payment clears. Normally, you should expect shipment to take about a week within the mainland United States, though U.S.P.S. Parcel Select and media mail takes approximately 2 weeks and sometimes up to 3 weeks. We will process orders as quickly as possible after payment. A telephone number is necessary for FedEx Ground, UPS, and Standard shipping. FedEx, UPS, and Standard also require a street address, as FedEx and UPS cannot ship to post office boxes. FedEx Ground is not available outside the mainland U.S.A. Standard shipping is by the least expensive and most practical way. It varies between insured USPS Parcel Select, insured Media Mail, and sometimes in cases of small light packages by insured Priority Mail or insured First Class mail for orders 13 ounces or less. FedEx Ground and UPS have gotten so expensive in 2015 because they started using dimensioning for ground and home delivery services, so we no longer offer quotes for them except by special request. Shipping amounts are stated in addition to the item, with item on sale if a single item is ordered alone, but if several items are ordered together or item is going to a foreign country, please use 'Note' or 'Message' links or send email to us at dkkdolls@aol, or dkkdolls@gmail.com. Shipping rates include handling and insurance. Items are always insured and usually go insured USPS Parcel Select for packages over 15 ounces  or USPS 1st Class Package mail if 15 ounces and under, unless you pay extra for insured Priority Mail. Sometimes for smaller packages Priority Mail with Endicia or ShipSaver insurance is the most practical means and is used whenever possible. Very small items sometimes go insured First Class Mail if it is more economical. Street address and telephone numbers are required for FedEx Ground, Shipsurance (and affliated insurers) and Endicia require a telephone number or email address. All Post Office Boxes, military posts, off U.S. mainland go by insured Priority Mail or Parcel Post. With the exception of Express Mail and t˙e included insurance for Priority packages $50.00 and under we usually insure postal shipments through Endicia or Shipsurance afflicates.

Sales Tax: If shipped to a California address, there's an 7.75% sales tax on total value of merchandise or the extra amount for your locality, based on price of goods, but not shipping. If you are a dealer with a resale number, please submit it, your business name, type of business, address, and phone no. The business has to be relevant to the items we sell and we have to check it at the state website. This will be deducted from the amount charged. Ebay collects sales tax on its own for states charging sales tax outside of California, though at this site on our own, we are not large enough to collect beyond California.

LAYAWAY: On orders originating from Jan.-Sept. 2020 layaway is possible, but must be worked out by you emailing me at dkkdolls@aol.com or dkkdolls@gmail.com. Requirements for layaway are as follows: *Order must be at least $150.00 in merchandise. This is based on merchandise that is in stock. It is also based on the full price. Automatic discounts and coupons do not apply to layaway due to the extra expense involved. Prompt payments are expected. New layaways are not accepted in Nov. or Dec. Oct. layaways are only allowed for 30 days. *A one third non-refundable deposit is required which is based on 1/3 of the merchandise, shipping, and Calif. sales tax. (the non-refundable part is 1/3 of the merchandise only) * Layaway may be for up to 60 days with 2 additional payments of 1/3 each required at the end of 30 days and 60 days. *Payments for layaway are preferred by billing through PayPal, but we do accept money orders and personal checks (but allow to get here and clear). Checks should be written to Donna D Krug and mailed to me at Donna's Korner Kollectibles, 2689 N Galley St, Orange, CA 92865. These must be in USA funds. *This is the only site where we can arrange layaway. We cannot arrange it through the Tias.com (donnaskorner.com) or Ebay store sites. There is no other interest for layways paid on time,  There can be no changing your mind after the layaway is initiated. *All layaways must be paid in full before December 31st of each year. Remember that Dec. is very hectic and much busier for the post office and other services, so payment that clears by Dec. 10th is best for guaranteed Christmas delivery. Layaway must be arranged through email or billing, as the order form does not have a way to process it.

Our Return Policy:

If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed. Call us first at 1-714-974-3779 or email us at dkkdolls@aol.com or dkkdolls@gmail.com. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. Our address is:

Donna's Korner Kollectibles

c/o Donna Krug

2689 N Galley St

Orange, CA 92865

USA

*We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please send email to us at dkkdolls@aol.com, webmaster@dkkdolls.com, dkkdolls@gmail.com, or use any forms provided for the purpose to ask us about the item before placing your order. Return within 7 days for exchange--you pay postage both ways unless we sent the wrong item or misrepresent an item, and you should send item by an economical insured ground method. Item should be returned in the same condition as it was when it was sent. Otherwise returns must be for exchange of item of same value. Note: any vintage items would be used, and we try to note flaws.

OUR RESTOCKING POLICY: We charge an 10% within the USA and 15% restocking fee for international returns for other than misrepresentation or a flaw that escaped inspection when credit cards or PayPal are used. This fee may be waived when item is exchanged. If more than 60 days have passed, PayPal and credit cards will no longer allow refunds, so we cannot either.

OUR DAMAGE POLICY: You must take the entire order (all contents and all original packing material) to your local U.S. Post Office, FedEx Ground, or UPS office to file a claim if it was insured through them. If it insured through Shipsurance, please contact us, and we will send the instructions. Above all keep the item and original packaging, and take pictures if possible. The one claim we've had with Shisurance was small and only requested the recipient to fill out a signed form or send pictures to me to submit to them, but the procedure may differ for something more valuable. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us unless requested. This will void the U.S. Post Office insurance and we will not be able to give you a refund.

OUR SHIPPING POLICY: Most items will be shipped by Best_Way-Standard, which means whichever safe way is most economical between USPS Parcel Select with Endicia or ShipSaver insurance, or in rarer cases by your request for some bigger packages by FedEx Ground, or UPS. The method is motivated by practical considerations as high FedEx and UPS Ground rates to rural areas and excessive prices for small light packages. Small light packages 13 ounces and under may go by USPS 1st Class package mail with Endicia or ShipSaver insurance (and we do adjust our rates usually in your  favor when this is possible). All orders shipped to addresses outside the U.S. will be shipped by insured Express Mail International, insured Priority Mail International, or if it is small enough and weighs under 4 pounds by First Class Mail International Package Services to places that Endicia or Shipsurance or its affliates will insure. 

OUR DAMAGE POLICY: You must take the entire order (all contents and all original packing material) to your local U.S. Post Office, FedEx Ground, or UPS office to file a claim if it was insured through them. If it insured through Shipsurance, please contact us, and we will send the instructions. Above all keep the item and original packaging, and take pictures if possible. The one claim we've had with Shisurance was small and only requested the recipient to fill out a signed form or send pictures to me to submit to them, but the procedure may differ for something more valuable. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us unless requested. This will void the U.S. Post Office insurance and we will not be able to give you a refund.

Shipping can be combined to lower overall costs for multiple items. Inquire for rates if needed, though order form totals them and works out.

International shipping is higher and varies with country and shipping method. Please contact us with your name, address, and an email address so we can figure shipping before an item is paid for. We ship to Canada, Europe, Japan and much of Asia, Chile and some of South America, Australia, and New Zealand, but we do not ship to many countries outside of these; mainly determined by which countries our insurers will insure to the door. We are not responsible for packages lost in shipping, so insurance is a must. Our usual method of international shipping is Express Mail International, Priority Mail International, and for small light items or thin flat items under 4 pounds by First Class Mail International with Shipsurance Insurance. We will also ship to Canada by UPS Canada Standard or FedEx Ground, but we are reluctant to because we have heard of customers having to pay excessive additional broker fees. Because of the potential for fraud, international customers paying by a credit card or PayPal must ship within the same country and to the same person and country as the billing address. Shipping information should be completely and accurately filled out as phone numbers, provinces or counties for states if any, postal codes, and the like. We are limited to places the post office goes. UPS and FedEx go some places the post office does not go to. Very large packages cannot go to some countries except by UPS or FedEx and this is extremely expensive far beyond what is generally practical to pay. We will not lie about values on customs forms, so do not ask. We use a Macintosh computer and Endicia processing software and have to process as a business through our labeling software to get the best rates. The USPS does not insure international shipments in Flat Rate envelopes and small flat rate boxes, but Endicia and Shipsaver and its affliates do, so this can be a reasonable method of shipping small items that can fit and go safely.

We ship to Japan, Hong Kong, China, Republic of Korea, Australia, New Zealand, most countries in Europe, Canada, and most of the Americas. Currently we cannot ship to Africa, some countries in the Middle East, and the Russian Federation. If Shipsurance or Endicia will not insure a shipment to a country, then we cannot ship there. As mentioned, we cannot ship to addresses in different countries than billing sources.

From recent experiences, there are reports of abusive and excessive Customs charges on Express Mail International packages to some European countries such as Spain and France. We do not have any control over these nor does our post office. These are your responsibility. If a package is refused, you are responsible for the shipping costs both ways and safe return. Return is very slow, and PayPal does not refund charges past 60 days; it is the same with credit card companies. I had to suspend shipments to some European countries because of items being refused after they are shipped and could no longer afford to take the risk.  Credit card companies charge me fees even for refunds. For that reason refunds on anything returned internationally are for the merchandise only less a 15 percent restocking charge. For now we would recommend Priority Mail International with Shipsurance insurance that does not show on Customs forms for larger heavier items to Europe that are too large and too heavy. (over 4 pounds) for 1st Class International Package shipping.